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Frequently Asked Questions

For Shopper Accounts

You can always check on the status of your order by using this Order Status Tool

When gift boxes are ordered, One City Market prepares them and ships them via UPS Ground. It takes an average of 3 days to arrive barring any carrier related delays. Here’s a closer look at what the box looks like when opened.

 Start by checking on the status of your order with this order status tool. For any other question or concerns contact One City Market here.

The average turnaround time for an order will be one business week.

As a partner with downtown Sacramento partnership we have proudly taken the Downtown Healthy and Safe Pledge.

All sales through One City Market are final. In order to return or exchange a product, please reach out to the producer of the items to enquire about their return policy.

Have your voice heard by a real human being. Please share your excitement, questions, comments or concerns with us using this contact form. 

One City Market can be contacted here.

For Vendor Accounts

Have your voice heard by a real human being. Please share your excitement, questions, comments or concerns with us using this contact form. 

One City Market can be contacted here.

We’re excited about your interest in becoming a partner. Contact us here to become a part of the One City Market Community.



For Marketplace Accounts

Have your voice heard by a real human being. Please share your excitement, questions, comments or concerns with us using this contact form. 

One City Market can be contacted here.

We’re excited about your interest in becoming a partner. Contact us here to become a part of the One City Market Community.



For Sponsorship Accounts

Have your voice heard by a real human being. Please share your excitement, questions, comments or concerns with us using this contact form. 

One City Market can be contacted here.

We’re excited about your interest in becoming a partner. Contact us here to become a part of the One City Market Community.